Amex Offers on Facebook

Frequently Asked Questions

  1. Program Overview
  2. Offer Information
  3. General Program
  1. Program Overview

    What is this program about?
    American Express takes what you "like" on Facebook and gives you offers you may like.
    • Connect your Card to the program
    • Select the offers you like by clicking "Get Offer" and following instructions
    • Use your connected American Express Card in-store or online and receive a discount or have statement credits issued directly to your Card account depending on the offer
    Which American Express® Cards are eligible for this program?

    You may connect any valid American Express Consumer Card, a Business Card from American Express OPEN® issued in the U.S. by American Express or a licensed third party bank licensed to issue American Express-branded Cards, a registered American Express Serve® Card or a registered American Express Bluebird® Card at amex.co/facebook. American Express Corporate Cards and American Express Prepaid Cards (excluding registered American Express Serve Cards and American Express Bluebird Cards) are not eligible. Please see Program Terms & Conditions for more information.

    What if I have more than one American Express Card?

    You can only connect one Card per unique Facebook account. When you "Add" an offer to your Card on Facebook and spend at the merchant, the Card you use must match the Card you connected to your Facebook account when you enrolled in the program.

    How do I get started?

    Visit amex.co/facebook to get started. After you sign in to Facebook, you will be redirected to our secure American Express page where you will see two options to connect your Card. If you have an americanexpress.com User ID and Password, you can connect your Card using your americanexpress.com User ID and Password (available only to eligible Card Members with an American Express Consumer Card, a Business Card from American Express OPEN issued in the U.S. by American Express) or by entering your name, email address, and American Express Card number. If you don’t have an americanexpress.com User ID and Password, simply provide your name, email address and American Express Card number to connect your Card to your Facebook account. Your account information will never be shared with Facebook. Once the connection is complete, American Express will email you a confirmation message.

    Please note that hotels, car rental companies, and cruise lines do not accept prepaid cards for charges authorized in advance, even if those cards may be used to settle the final bill. Please check to make sure prepaid cards are accepted before attempting to use your prepaid card to take advantage of offers for these merchants.

    Why do I have to allow the Amex Offers app to connect my American Express Card and participate?

    Allowing the app permission to your information and connecting your Card will enable American Express to provide you with customized offers within Facebook, and apply statement credits directly to your Card account when you meet offer criteria. It will not be used for anything else. Card connecting occurs on a secure American Express site. Your Card information will not be shared with Facebook. For more information on how we protect your privacy and use your information, please read our Privacy Statement. For any questions or more information please contact us.

    Are you sharing my American Express Card number with Facebook?

    No. The accounts are connected with a unique identifier specifically created for this program. Your American Express Card account number will not be shared with Facebook.

    Who do I contact if I have questions about the program or need help?

    If you have a U.S. Card issued by American Express, you can chat with us. Go to americanexpress.com/chatnow and log in to your American Express online account using your americanexpress.com User ID and Password. At your account home page, click on the “?” icon in the upper right hand corner and then click on “Start Live Chat” to chat live with a Customer Care Professional.

    If you have a Card issued by a licensed third-party financial institution or a registered American Express Serve® Card or Bluebird® Card, please call the number on the back of your Card to speak with a Customer Service Representative.

  2. Offer Information

    How do I redeem offers using the Amex Offers app?

    Once you have connected an eligible American Express Card, there are several ways to redeem offers using the Amex Offers app within Facebook mobile.

    1. "Add" offers to your connected Card and make a qualifying purchase with that American Express Card
    2. Click the "Redeem Now" button on the offer and follow the directions on the offer terms page
    3. To redeem eligible coupon offers on your mobile phone, show the coupon on your phone screen at checkout, and pay using your eligible American Express Card
    What is the difference between "Add to Card" and "Redeem Online" offers?

    An "Add to Card" offer enables you to receive a statement credit once you meet the spending criteria on your connected Card without having to present any coupons. For "Redeem Online" offers you may receive a discount at point of sale or another benefit in your online experience. Please view details of each offer to get more information.

    How do I redeem an "Add to Card" offer?

    After "Adding" an offer to your Card and making a purchase to redeem the offer, you will receive a confirmation e-mail.

    How long will it take for me to get my statement credit for "Add to Card" offers?

    A statement credit on your Card account will appear on your statement within ninety (90) days after the end of the applicable offer period, provided that American Express receives information from the merchant about your qualifying purchase. Note that American Express may not receive information about your qualifying purchase from the merchant until all of the items from your qualifying purchase have been provided or shipped by the merchant. The statement credit may be reversed if the qualifying purchase is returned/cancelled. If American Express does not receive information that identifies a transaction as having occurred at a qualifying merchant, the transaction will not qualify for the statement credit.

    How do "Redeem Online" offers work?

    There are two types of "Redeem Online" offers: those with promotion codes and those without. For online shopping offers, some stores may ask you to enter a "coupon code." This may also be referred to as a promotional code, promo code, or source code. If required, we will provide the code which you will need to enter at check-out in the offer details. We recommend always making sure that the discount has been applied before finalizing your order on the merchant's site. Other "redeem online" offers will give you access to additional experiences simply by clicking "redeem online" and following instructions.

    How do I find Amex Offers on mobile?

    In order to find Amex Offers on Facebook on your mobile device, please Search Amex Offers on your Facebook app or visit amex.co/facebook on your mobile web browser.

  3. General Program

    If I received a replacement Card, do I need to connect my new Card?

    If your Card was issued by American Express: American Express will automatically update your replacement Card with your information. Any offer enrollments that are still available and not yet redeemed will be automatically transferred to your replacement Card.

    If your Card was issued by a third-party bank licensed to issue American Express-branded Cards: You will need to disconnect your old Card and then connect your replacement Card to your Facebook account.

    I don’t remember which Card I have connected to my Facebook account. What should I do?

    Upon successfully connecting your Card you will receive a confirmation e-mail from American Express. Your confirmation e-mail will contain the last five digits of the Card you successfully connected. You may refer to your confirmation e-mail to determine which Card is connected to your Facebook account. If you can’t locate your confirmation e-mail please contact us.

    What if I want to disconnect/change my Card?

    You may disconnect/change your Card anytime at sync.americanexpress.com/unsync. If you have questions or need more information, please contact us.

    Why wasn't the discount applied to my order?

    For "Add to Card" offers, a statement credit will appear on your statement within ninety (90) days after the end of the applicable offer period, provided that American Express receives information from the merchant about your qualifying purchase. Note that American Express may not receive information about your qualifying purchase from the merchant until all of the items from your qualifying purchase have been provided or shipped by the merchant. If the discount was not applied at check-out for your "Redeem Online" offer, please review the Offer Terms & Conditions to make sure your order is eligible. For more questions on why your discount was not applied, please contact us.

    How long does it take for the Membership Rewards points of an offer I took advantage of to be added to my account?

    It takes approximately 8-10 weeks after the transaction for the points to be added to your account. If you do not see the points reflected in your account after 10 weeks, please contact us.

    How long does it take to receive gift cards/merchandise/travel certificates that I ordered from a Membership Rewards offer?

    Gift Cards are generally delivered within 7 business days. Merchandise is generally delivered within 4 weeks. Travel certificates are generally delivered within 7-10 business days. If it’s been more than the respective timeline to receive your order, please contact us.

10 1.0