American Express and TripAdvisor have partnered to deliver a free program that lets you see Card Member reviews and post your own. American Express® Card Members who have connected an eligible Card with their TripAdvisor account will be tagged as an Amex Traveler on their TripAdvisor profile so Card Members can easily find reviews from others in the community. When you are prompted by American Express or at TripAdvisor.com/Amex, to write a specific merchant review, your review will be tagged as an “Amex Card Member Review” which confirms you used an American Express Card at that location.
You may connect any valid U.S. American Express Consumer Card or Business Card from American Express OPEN® in the program at americanexpress.com/TripAdvisor. American Express Corporate Cards and Prepaid Cards (such as American Express® Gift Cards and Serve® Cards) are not eligible. Please see Program Terms and Conditions for more information.
You can only connect one Card per unique TripAdvisor account for this program.
Visit amex.co/TripAdvisor to get started and sign in with your TripAdvisor account. (If you don’t already have a TripAdvisor account it’s easy and free to sign-up. Click here and refer to the “Join” link at the top of the page). After you sign in to your TripAdvisor account, you will be redirected to our secure American Express page where you will see two options to connect your Card. If you have an americanexpress.com User ID and Password, you can connect your Card using your User ID and Password (available only to eligible Card Members with an American Express Consumer Card or a Business Card from American Express OPEN issued in the U.S. by American Express) or by entering your name, email address, and American Express Card number. If you don’t have an americanexpress.com User ID and Password, simply provide your name, email address, and American Express Card number to connect your Card to your TripAdvisor account. Your account information will remain private and secure, and will never be shared with TripAdvisor. Your Card will not be charged to sign up with the TripAdvisor.
Yes, by connecting your Card, you will be identified as an “Amex Traveler” on your TripAdvisor profile, and some of your TripAdvisor reviews may show you used your connected Card at the places you reviewed by displaying “Amex Card Member Review”. You can modify or disable this feature at any time by logging in to TripAdvisor and visiting the “Connected Accounts” section of the “Your TripAdvisor.”
Your American Express Card number is safe and secure and will never be shared with TripAdvisor. The accounts are linked with a unique American Express identifier specifically created for this program.
TripAdvisor will receive the names of some merchants where you used your connected Card so they can prompt you to write reviews that are relevant to your travels and experiences. No additional information (such as the transaction amount or the date of the transaction) will be shared with TripAdvisor.
If you have a U.S. Card issued by American Express, you can chat with us. Go to americanexpress.com/chatnow and log in to your American Express online account using your americanexpress.com User ID and Password. At your account home page, click on the “?” icon in the upper right hand corner and then click on “Start Live Chat” to chat live with a Customer Care Professional.
If you have a Card issued by a licensed third-party financial institution or an American Express Serve® Card or BlueBird® Card, please call the number on the back of your card to speak with a customer service representative.
An “Amex Card Member Review” is a review written by a Card Member who used his/her connected American Express Card at the hotel, restaurant or attraction that was reviewed on TripAdvisor. Card Members are prompted to leave these reviews based on the places they’ve recently visited through emails sent to them by American Express as well as on TripAdvisor.com/Amex. When you are prompted to write a specific merchant review by American Express or at TripAdvisor.com/Amex, your review will be tagged as an “Amex Card Member Review” which confirms you used an American Express Card at that location.
Once you’ve connected your Card, log in to TripAdvisor on your desktop computer and visit TripAdvisor.com/Amex. Complete a review form for one of the merchants that are presented and click submit. TripAdvisor will send you an email confirmation when your review is posted.
Anyone can see your reviews that are published on TripAdvisor, and you can view all published reviews.
American Express or TripAdvisor might tell you about special offers that you can unlock by posting a certain number of reviews on TripAdvisor's website after you’ve connected your Card. To redeem these offers, you must:
Please note, reviews are subject to TripAdvisor's Content Integrity Policy and TripAdvisor will determine if your review will get published. It usually takes 24-48 hours for reviews to be published on TripAdvisor but could take up to a few days. Both your Amex Card Member Reviews (reviews for places where you used your connected Card) and other TripAdvisor reviews will qualify for these types of special offers.
Don’t worry – this is normal. We try to provide you with the most relevant information about places you’ve visited, but sometimes information for a business (such as the business name) might change over time. This means that you might occasionally be prompted to review a business that you don’t recognize. If you notice information about a business that you don’t recognize or that you think is incorrect, please contact us to let us know so we can update our information.
An “Amex Traveler” is a user on TripAdvisor who is also a connected American Express Card Member. Connected Card Members are tagged with “Amex Traveler” so you can find them easily in the TripAdvisor community.
You can manage your preferences for this program at any time. For example, if you don’t want:
You can change both of these preferences by:
If you no longer wish to receive emails from American Express asking you to write reviews on TripAdvisor please unsubscribe using the link at the bottom of the email. You can also stop your participation in this Program entirely and disconnect your Card from your TripAdvisor account here.
If your Card was issued by American Express: American Express will automatically update your replacement Card with your connect information.
If your Card was issued by a third-party bank licensed to issue American Express-branded cards: You will need to disconnect your old Card and then connect your replacement Card to your TripAdvisor account here.
Please contact customer service for assistance.
Upon successfully signing up for the program you will receive a confirmation email from American Express. Your confirmation email will contain the last five digits of the Card you used to sign up. You may refer to your confirmation email to determine which Card is connected to your TripAdvisor account. If you can’t locate your confirmation email, please contact us.
You will need to disconnect the Card you want to remove from the program and then connect your other Card to your TripAdvisor account at americanexpress.com/TripAdvisor. If you have questions or need more information please contact us.
If you cancel your account, you will no longer be able to participate in the program. You must have a TripAdvisor account and an eligible American Express Card in order to participate in this program.
Participation in this program is voluntary. You may choose not to participate at any time. If you want to stop participating in this program entirely please click here.
If you are an American Express merchant and have questions about this program, please contact American Express Merchant Services.