Amex Offers

Frequently Asked Questions

A. About Amex Offers

What is Amex Offers?

Amex Offers is a program that saves you money or earns you points on shopping, dining and more. You can choose offers from brands you love and get discounts in the form of statement credits on your account or as extra points added to your Membership Rewards® account.

Amex Offers is available on your americanexpress.com account, within the American Express App for iPhone, and by connecting your Card to Facebook or Twitter. Simply select the offers you want to add to your Card, then use your Card to pay and see the savings or points add up on your statement. It’s easy and free for our Card Members.

Which American Express Cards are eligible for Amex Offers?
  • Any valid U.S. American Express Consumer Card issued by American Express, Business Card from American Express OPEN® or registered American Express Serve® Card or Bluebird® Card is eligible to participate in Amex Offers using an americanexpress.com account or through Facebook and Twitter.
  • Any valid American Express Card issued in the U.S. by a licensed third-party bank licensed to issue American Express-branded Cards is only eligible to participate in Amex Offers through Facebook and Twitter.

Not Eligible: American Express Corporate Cards, American Express® Gift Cards and Prepaid Cards, excluding registered American Express Serve® and Bluebird® Cards, are not eligible to participate. Please see Program Terms & Conditions for more information.

How do I get started with Amex Offers?

There are a few ways you can get Amex Offers:

If you have an American Express Card issued by American Express, you can:

  • Log into your account on americanexpress.com and click on the “Amex Offers and Benefits” tab. If you don’t have an online account, you can create one by following the instructions at americanexpress.com. Once you create your account, new offers will appear on the “Amex Offers and Benefits” tab once you log in.
  • Download the American Express App for iPhone and log in with the same information you use for your account on americanexpress.com, and visit the “Amex Offers For You” section under the “Membership” section.
  • Visit amexoffers.com and connect your Card to your account on Facebook and Twitter.

If you have an American Express Card issued by a third-party financial institution (if this is the case, it will be indicated on the back of your Card) or a registered American Express Serve® or Bluebird® Card, you can:

  • Visit amexoffers.com/social and connect your Card to your account on Facebook and Twitter.
Can I participate in Amex Offers with more than one American Express Card?

If you manage multiple Cards on your americanexpress.com account, only one of the eligible Cards will be able to take advantage of an offer. If your eligible Cards have separate americanexpress.com accounts (unique IDs and passwords), they will each be able to access available offers. You can only add an Amex Offer to an eligible American Express Card once.

If you are accessing offers through participating social channels, you can only connect one eligible American Express Card per unique Facebook or Twitter account.

Who do I contact if I have questions about the program or need help?

If you have a U.S. Card issued by American Express, you can chat with us. Go to americanexpress.com/chatnow and log in to your American Express online account using your americanexpress.com User ID and Password. At your account home page, click on the “?” icon in the upper right hand corner and then click on “Start Live Chat’ to chat live with a Customer Care Professional.

If you have a Card issued by a licensed third-party financial institution or a registered American Express Serve® Card or Bluebird® Card, please call the number on the back of your Card to speak with a Customer Service Representative.

B. Adding Offers to Your Card

How do I find and add Amex Offers to my Card?

There are several different ways you can find and add Amex Offers to your Card.

Access Amex Offers through your americanexpress.com account:

  • Online: Log into your account online at americanexpress.com and click on the “Amex Offers” or the “Amex Offers and Benefits” tab. Then, select the offer you want and save it to your Card. Once you save an offer, it will no longer be available to add to other Cards associated with your online account.
  • Mobile: Download the American Express App for iPhone and visit the “Amex Offers For You” tab under the “Membership” section. Select the offer you want and tap “Add to Card”. If you have more than one Card, you can choose the Card to which you’d like to add the offer.

Access Amex Offers through Facebook and Twitter (note: you must have an account with the social channel to connect your Card):

  • Facebook: First, you must connect your eligible American Express Card to Facebook by visiting amex.co/facebook. Then, log into Facebook and click on the “Amex Offers” app. Once you see an offer you are interested in, click or tap on “Add to Card”.
  • Twitter: First, you must connect your eligible American Express Card to Twitter by visiting amex.co/twitter. Then, follow us on Twitter (@americanexpress) to see our new offers or check out our Favorites tab (amex.co/faves) for the latest list. When you see an offer you like, tweet the offer hashtag and wait for a confirmation tweet from @AmexOffers.

Please note: In order to redeem the offer, you must make your purchase using the same Card on which you saved the offer. Although you need to add most offers to your Card, there are some offers that may require you to use a promo code at checkout or to follow a link to a merchant’s website for redemption.

Please note that hotels, car rental companies, and cruise lines do not accept prepaid cards for charges authorized in advance, even if those cards may be used to settle the final bill. Please check to make sure prepaid cards are accepted before attempting to use your prepaid card to take advantage of offers for these merchants.

I received a replacement Card. How do I re-enroll in Amex Offers?

If your Card was issued by American Express: We will automatically update your replacement Card with your information, including your offers. Any Amex Offers that you added to your Card that are still available and have not been redeemed will be automatically transferred to your replacement Card.

If your Card was issued by a third-party financial institution: Please disconnect your old Card and then connect your replacement Card to your Facebook or Twitter account. If you aren’t sure if your Card was issued by a third-party bank or if you have additional questions please call the number on the back of your Card.

C. Redeeming Offers

How and when will I get credit for my Amex Offer?

If you make a qualifying purchase(s) as indicated in the offer terms:

  • a statement credit will automatically appear on your Card account within 90 days after the end of the offer period.
  • extra points will automatically appear in your Membership Rewards program account within 10-12 weeks after charges appear on your billing statement

If you don’t see the credit or points within these time periods, check to make sure you’ve done all of the following:

  • Added the offer to your eligible American Express Card before making your purchase(s) at the merchant
  • Made the purchase(s) with the same American Express Card to which you added the offer
  • Met the purchase requirements (purchase amount or number of purchases) required in the offer terms to receive the offer
  • Made your purchase(s) before the offer expired
  • Made the purchase(s) at an eligible location (online, in-store, participating location, etc.)
  • Have not returned or cancelled your purchase

If you have done all of the above and still don’t see the credit or points by 90 days after the end of the offer period, please contact us.

If I make a return and a statement credit or points are reversed, am I still eligible for the Amex Offer?

If you make a purchase and return the merchandise, we reserve the right to reverse the statement credit or points. If the statement credit or points have been reversed and the offer has not expired, you can still take advantage of the offer if you make another qualifying purchase and meet the offer terms.

I added an Amex Offer to my Card but used a different Card for the purchase. Will I still get the statement credit or points?

No. In order to get the statement credit or points, you must make the qualifying purchase using the same Card to which you added the offer.

I made a purchase before I added the Amex Offer to my Card. Will that purchase qualify for the statement credit or points?

No. You must add the offer to your Card first and then make your qualifying purchase using the same Card to receive the statement credit or points.

Does the purchase have to be one single purchase or can multiple purchases qualify for the statement credit or points?

All offer terms will state the purchase requirements. Some Amex Offers require a single purchase, while others require a minimum total amount spent (one or more transactions). All offers are subject to the stated offer terms. Please read them carefully. If you have questions, please call the number on the back of your Card or contact us.

Is there a maximum number of extra points I can get with an Amex Offer?
Certain Amex Offers may have caps on the maximum number of extra points available per the Membership Rewards program account. Any such caps will be explicitly stated in the offer terms and conditions. Caps will apply regardless of the total amount of purchases made in connection with the offer and will apply across any and all Cards enrolled for the offer that are linked to the same Membership Rewards program account.
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