Amex Offers on Facebook

Frequently Asked Questions

What is this program about?
American Express takes what you "like" on Facebook and gives you offers you may like.
  • Connect your Card to the program
  • Select the offers you like by clicking "Get Offer" and following instructions
  • Use your connected American Express Card in-store or online and receive a discount or have statement credits issued directly to your Card account depending on the offer.
Which American Express® Cards are eligible for this program?

You may enroll any valid U.S. American Express Consumer Card, Business Card from American Express OPEN, or Serve™ Card in the program at http://amexoffers.com. Corporate Cards and American Express prepaid cards without the Serve™ logo (not including Riot Games and Zynga co-branded cards) are not eligible. If your Card cannot be validated, please call the customer service number on the back of your Card for assistance. See our Program Terms & Conditions for full eligibility rules.

Why do I have to allow the Amex Offers App to connect my American Express Card and participate?

Allowing the app permission to your information and connecting your Card will enable American Express to provide you with customized offers within Facebook, and apply statement credits directly to your Card account when you meet offer criteria. It will not be used for anything else. Card connecting occurs on a secure American Express site. Your Card information will not be shared with Facebook. For more information on how we protect your privacy and use your information, please read our Privacy Statement. For any questions or more information please Contact Us.

Are you sharing my American Express Card number with Facebook?

No. The accounts are connected with a unique identifier specifically created for this program. Your American Express Card account number will not be shared with Facebook.

What if I have more than one American Express Card?

You can only connect one Card per unique Facebook account. When you "Add" an offer to your Card on Facebook and spend at the merchant, the Card you use must match the Card you connected to your Facebook account when you enrolled in the program.

If I received a replacement Card, do I need to connect my new Card?

If your Card was issued by American Express: American Express will automatically update your replacement Card with your information. Any offer enrollments that are still available and not yet redeemed will be automatically transferred to your replacement Card. Contact Us with any questions.

If your Card was issued by a third-party bank licensed to issue American Express-branded cards: You will need to disconnect your old Card and then connect your replacement Card to your Facebook account. Contact Us with any questions.

I don’t remember which Card I have connected to my Facebook account. What should I do?

Upon successfully connecting your Card you will receive a confirmation e-mail from American Express. Your confirmation e-mail will contain the last five digits of the Card you successfully connected. You may refer to your confirmation e-mail to determine which Card is connected to your Facebook account. If you can’t locate your confirmation e-mail please Contact Us and an American Express Customer Care Professional will get back to you shortly.

What if I want to disconnect/change my Card?

You may disconnect/change your Card anytime at sync.americanexpress.com/unsync or by calling the Customer Service number on the back of your Card.

How do I find Amex Offers on mobile?

In order to find Amex Offers on Facebook on your mobile device, please Search Amex Offers on your Facebook app or visit aexp.co/amexfb on your mobile web browser.

How do I redeem offers using the Amex Offers Application?

Once you have connected an eligible American Express® Card, there are several ways to redeem offers using the Amex Offers Application within Facebook mobile.

  1. "Add" offers to your connected Card and make a qualifying purchase with that American Express® Card
  2. Click the "Redeem Now" button on the offer and follow the directions on the offer terms page
  3. To redeem eligible coupon offers on your mobile phone, show the coupon on your phone screen at checkout, and pay using your eligible American Express® Card
What is the difference between "Add to Card" and "Redeem Online" offers?

An "Add to Card" offer enables you to receive a statement credit once you meet the spending criteria on your connected Card without having to present any coupons. For "Redeem Online" offers you may receive a discount at point of sale or another benefit in your online experience. Please view details of each offer to get more information.

How do I redeem an "Add to Card" offer?

After "Adding" an offer to your Card and making a purchase to redeem the offer, you will receive a confirmation e-mail.

How long will it take for me to get my statement credit for "Add to Card" offers?

A statement credit on your Card account will appear on your statement within ninety (90) days after the end of the applicable offer period, provided that American Express receives information from the merchant about your qualifying purchase. Note that American Express may not receive information about your qualifying purchase from the merchant until all of the items from your qualifying purchase have been provided or shipped by the merchant. The statement credit may be reversed if the qualifying purchase is returned/cancelled. If American Express does not receive information that identifies a transaction as having occurred at a qualifying merchant, the transaction will not qualify for the statement credit.

How do "Redeem Online" offers work?

There are two types of "Redeem Online" offers: those with promotion codes and those without. For online shopping offers, some stores may ask you to enter a "coupon code." This may also be referred to as a promotional code, promo code, or source code. If required, we will provide the code which you will need to enter at check-out in the offer details. We recommend always making sure that the discount has been applied before finalizing your order at the merchant's site. Other "redeem online" offers will give you access to additional experiences simply by clicking "redeem online" and following instructions.

Why wasn't the discount applied to my order?

For "Add to Card" offers, a statement credit will appear on your statement within ninety (90) days after the end of the applicable offer period, provided that American Express receives information from the merchant about your qualifying purchase. Note that American Express may not receive information about your qualifying purchase from the merchant until all of the items from your qualifying purchase have been provided or shipped by the merchant. If the discount was not applied at check-out for your "Redeem Online" offer, please review the Offer Terms & Conditions to make sure your order is eligible. For more questions on why your discount was not applied, please Contact Us.

How long does it take for the Membership Rewards points of an offer I took advantage of to be added to my account?

It takes approximately 8-10 weeks after the transaction for the points to be added to your account. If you do not see the points reflected in your account after 10 weeks, please Contact Us.

How long does it take to receive gift cards/merchandise/travel certificates that I ordered from a Membership Rewards offer?

Gift Cards are generally delivered within 7 business days. Merchandise is generally delivered within 4 weeks. Travel certificates are generally delivered within 7-10 business days. If it’s been more than the respective timeline to receive your order, please Contact Us.

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